At Muse & Mood Co., each order is carefully prepared and packaged with love. Because our products are handcrafted in small batches, please allow time for your order to be processed before it ships.

Processing Time

Orders are typically processed within 3–7 business days after purchase. During launches, restocks, holidays, or high-volume periods, processing times may be slightly longer.

Please note that processing time does not include shipping transit time.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Muse & Mood Co. is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or circumstances outside of our control.

Please make sure your shipping information is correct before completing your order. We are unable to guarantee address changes after an order has been placed.

Lost, Stolen, or Damaged Packages

Once a package has been marked as delivered by the carrier, Muse & Mood Co. is not responsible for lost or stolen packages. Please contact your shipping carrier directly for assistance.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item and packaging so we can assist you.

Thank you for supporting Muse & Mood Co. and our small-batch creations.